Terms and Conditions
 

Terms & Conditions


 

This website has been designed for use within the United Kingdom and UK law is applicable to our Terms and Conditions. Whilst we are happy to consider requests for our products from outside the United Kingdom, we give no warranty that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A contract between the customer and Robert Parker for the sale of products will only exist once an order has been accepted and work commences. This is the point at which the customer is billed

Billing for the value of the goods and services ordered is effected through the online secure payment system. Immediate settlement by Credit or Debit card is required.


Ordering

All the information requested must be provided by the customer and we can not be held responsible for errors in the information provided. We strongly recommend that you check the details of your order in the email confirmation that you will receive following completion of the online order process. Changes to your order may be possible although an additional charge, representative of the cost of the additional time and materials, will be levied.
 

Payment

We accept payment by most major Credit and Debit cards, Paypal and Bank Transfer
 

Cancellations

If you wish to cancel your order you may do so in writing. Under the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your order up to seven days from the day of receipt.

 

Shipping

Currently, orders are despatched 1 to 10 days from receipt of order using Royal Mail or Courier Your item will be adequately insured.

As soon as we have posted your order we will advise you of the tracking reference number (if appropriate) in order that you can track your item online.

Free delivery on all UK mainland addresses.

If your order is for delivery to any non-UK mainland address, we recommend you opt to pay by phone in order that we can provide you with a quotation for shipping prior to you making payment online for you order.

 

Damage in transit

A great deal of care is taken in the crafting of the work and we therefore take the same care in the packaging. However, occasionally goods may be damaged in transit. Please check your item as soon as it arrives and report any damages immediately. If the outer packaging is damaged on delivery please ensure this is recorded by the delivery personnel. In the event of damage please contact us in order that we can determine the most appropriate course of action to take.

 

Returns

If for any reason you are not happy with your item, you may return it to us, undamaged, within seven days of receipt for a full refund including the cost of the original carriage.

Please note that returns of undamaged items are made at your expense. In order for us to effect a full refund the item(s) must be received by us in a re-salable condition - we strongly advise you to re-use the original packaging and use a shipping method that provides a traceable service with the appropriate level of insurance.


Please do not return an item before advising us of your intention to do so.

If an item is damaged in transit, we will replace it, whenever possible, free of charge or refund your payment.

 

Product variations

While the images shown on this website are representative of the timber used in our products, wood is a natural material and the item that we craft for you will have its own unique grain characteristics and may not always have uniform colour. All sizes are approximate although we endeavour to work as closely as possible to the dimensions given.



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